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Live Webcast Replay

The Value of Conflict: A Strategic Approach to Dealing with Difficult People


Total Credits: 4 including 4 Personnel/Human Resources - Non-technical

Average Rating:
   68
Categories:
ACPEN Industry Institute |  Industry |  Practice Management |  Technology
Faculty:
Michelle Tillis Lederman
Course Levels:
Intermediate
Duration:
4 Hours
License:
Product Setting: Expires 30 day(s) after program date.

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.

Basic Course Information

Learning Objectives
  • Understand the power and potential of conflict in the workplace
  • Learn the five conflict handling modes, positional and problem solving strategies
  • Choose the best approach to addressing a conflict situation
  • Develop techniques to improve conflict communications and relationships
  • Adopt strategies to deal with difficult personalities
     

Major Subjects
  • Conflicts

Course Materials

Faculty

Michelle Tillis Lederman's Profile

Michelle Tillis Lederman Related Seminars and Products


 

Connection Creator Michelle Tillis Lederman, is an expert on workplace communications and relationships. Michelle’s mission is to help people work better together and advance their individual impact. Named by Forbes as one of the Top 25 Networking Experts, Michelle is a speaker, trainer, coach, and author of four books including The Connectors Advantage and the internationally recognized, The 11 Laws of Likability.

An executive coach, people expert, and CEO of Executive Essentials, Michelle inspires organizations and individuals to build real relationships and get real results. Having worked with fortune 500, non-profit, university and government clients she’s identified the common struggle… it’s people challenges. When asked by her young son what she does, she simply replied, “I help people work better together.” This purpose has driven her work with clients large and small including JPMorgan, J&J, Deutsche Bank, Michigan State University, MetLife, Sony, Ernst & Young, the Department of Environmental Protection, and Madison Square Garden.

Highly sought after for her energetic, engaging, and authentic presentations, Michelle has appeared on stages around the globe. She holds a Certified Speaking Professional (CSP) designation from the National Speaker’s Association, placing her within the top 3% of speakers. Her deep expertise has led her to be a regular media contributor, appearing on CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.

Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. Passionate about education, Michelle served as a Communications Professor at NYU’s Stern School of Business, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education.

She received her BS from Lehigh University, her MBA from Columbia Business School, holds the PCC designation from the International Coaching Federation, and is certified in Marshall Goldsmith’s Stakeholder Centered Coaching method. Executive Essentials is a certified Women Business Enterprise.

Michelle lives in New Jersey with her husband, two sons, and two rescued dogs.


Dates

Sat, Aug 03, 2024 - 02:00pm to 05:19pm CDT
Thu, Aug 22, 2024 - 06:00pm to 09:19pm CDT
Sat, Sep 07, 2024 - 09:00am to 12:19pm CDT
Fri, Sep 13, 2024 - 11:00am to 02:19pm CDT
Sat, Sep 28, 2024 - 12:00pm to 03:19pm CDT
Fri, Oct 11, 2024 - 02:00pm to 05:19pm CDT
Mon, Oct 28, 2024 - 09:00am to 12:19pm CDT
Sat, Nov 02, 2024 - 11:00am to 02:19pm CDT
Mon, Nov 18, 2024 - 12:00pm to 03:19pm CST
Tue, Dec 03, 2024 - 05:00pm to 08:19pm CST
Sat, Dec 07, 2024 - 09:00am to 12:19pm CST
Mon, Dec 16, 2024 - 09:00am to 12:19pm CST
Fri, Dec 20, 2024 - 11:00am to 02:19pm CST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Course Developer Michelle Tillis Lederman
Designed For All
Yellow Book No
Original Recording Date 09/26/2021
Date Added to Catalog 09/26/2021

Additional Information

Instructional Delivery Method Group Internet Based
Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
Course Registration Requirements Online Registration

Promo Video

Reviews

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Overall:      4.4

Total Reviews: 68

Comments

Laura P

"They did a great job!"

Jessica S

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LeAnn E C - Hudson, Michigan

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